Mobile SMS Communication for Healthcare
Improve communications between patients, primary, acute and social care services.
Healthcare is complex and establishing good communications between patients, families, GP’s, hospitals and community care organisations is essential.
Sharing sensitive patient information needs to be quick and easy, but it also needs to be personal and secure and, ideally, cost effective for the organisation.
Mobile Communication is a good choice for both providers and patients
People like SMS. It’s personal, private and quick. The majority of us carry a mobile device with us all the time, so we are more likely to respond to a text over any other communication medium.
SMS shouldn’t be seen as total substitute for other forms of communication, but it will undoubtedly help to improve overall communication and process efficiency, and save costs along the way.
We are an official G-Cloud SMS Mobile Messaging Solution Provider
Our SMS Mobile Messaging solutions and services bring SMS Mobile communications into everyday public sector business processes and systems and we are G-Cloud approved.
Staff will be able to text council tax due reminders, notify residents about any service changes etc. from within their familiar business system/email client in just a few easy clicks.
Likewise, residents will be able to report fly tipping, register for a service, etc. by text … and their SMS replies will be delivered back into an email inbox or a dedicated text inbox which is available to an individual or group.
Mobile Messaging for Healthcare – Case Study
Use SMS to send reminders set appointments send test results stay in touch
SMS Mobile Messaging can provide an automated, two-way communication appointment booking system. This can be realised by integrating ProcessFlows’ server based text solution (Text Message Server) with your clinical management/patient systems, making booking easier for administrators and patients alike.
If test results are all-clear, the news can be delivered to the patient by SMS Mobile Communication along with a note that no further action is required, saving time and admin resources. If there is a need to arrange or confirm a follow up, this could also be achieved via integrated SMS.
Mobile Messaging is perfect for providing additional care advice and support to patients at home. Community care organisations who maintain regular contact with their patients via SMS see a reduction in the number of required home visits, helping to alleviate the pressure on often over-stretched sector.
When patients miss appointments it costs time and money. A proven and cost effective way to reduce the number of missed appointments is sending out reminders to patients. As our mobiles are always close to hand, SMS is the best way to insure an appointment reminder is read. With 123-txt you can:
- Set reminders to be automatically generated and sent out before appointments
- Provide patients with an easy way to cancel appointments that they can no longer attend
- Notify patients of any last minute changes
- If there is a cancellation, contact patients on the waiting list to check their availability