Mobile Messaging for Service-based Businesses
Send appointment reminders to your customers and ensure repeat business with SMS marketing
Whatever business you are in (hairdressing, car services, beauty, taxi etc.), you will lose productivity time and revenue when people don’t turn up for their appointment or service slot. Sending a text reminder is the most cost effective, easiest and quickest way to ensure that missed appointments are kept to a minimum.
123-txt allows you to send text reminders to one or more person at once, from the comfort of your email inbox if you wish. Or, we can integrate SMS with your electronic calendar and have these reminders sent automatically.
Once you have a customer’s text number and agreement to receive messages, you can market to them, with special offers, what’s new and event information. A text discount code will ensure repeat business and prompt more sales, at a minimal cost to the business – no need to write a letter or pay for a flyer and no postage costs.
Useful SMS Tips For Marketing Your Services
- Add a simple SMS subscribe opt-in form to your website, give an incentive to subscribe – 10% off the next purchase, or similar
- Mention texting and include short codes on your social media channels, run text-in competitions
- If already have customer email addressess, email and ask them to opt-in to receive SMS
- Include a keyword and a short code on all your printed advertising material, (eg “Text ‘offers’ to 60777”)
- Every business wants their customers to come back again … so send a follow-up SMS asking if they were satisfied with the service they received. Include a discount ‘voucher’ which they can use next time.
- Offer an option to receive regular vouchers by SMS – Gives you extra, regular opportunities to market new services.
- Run customer surveys via SMS – Quick and easy to respond. Again, offer incentives.
We are an official G-Cloud SMS Mobile Messaging Solution Provider
Our SMS Mobile Messaging solutions and services bring SMS Mobile communications into everyday public sector business processes and systems and we are G-Cloud approved.
Staff will be able to text council tax due reminders, notify residents about any service changes etc. from within their familiar business system/email client in just a few easy clicks.
Likewise, residents will be able to report fly tipping, register for a service, etc. by text … and their SMS replies will be delivered back into an email inbox or a dedicated text inbox which is available to an individual or group.
SMS Education – Case studies
Mobile Messaging at Brockenhurst College enables tutors to contact pupils quickly and also provides a self-service information option for incoming enquiries
ProcessFlows implemented an SMS solution at the college, which integrated seemlessly with their existing email system, allowing text messages to flow in and out of email inboxs. In addition to tutor-student communication, SMS has facilitated a simple and cost effective way to provide parents with information. Click here to read the full story.
SMS is reducing unauthoriased absenses at schools throughout the borough of Telford & Wrekin
All thirteen of the secondary schools operated by Telford & Wrekin Council have become ‘SMS enabled’. In addition to using SMS to notify parents when a child does not report for registration, schools are using the service to distribute other information such as school closure and parents evening notifications. Individual teachers are also able to use the system to send personal messages to parents, when a child has done well in class for example. Click here to read the full story.