Mobile Messaging for Education at Brockenhurst College enables tutors to contact pupils quickly and also provides a self-service information option for incoming enquiries.
ProcessFlows Mobile Messaging for Education given A* by Brockenhurst College
Brockenhurst College is one of the most successful tertiary and sixth form colleges in the UK. It has an outstanding reputation for sporting excellence and provides a wide educational choice, including A-levels, International Baccalaureate and adult learning courses.
Mobile Messaging for Education
Being able to communicate effectively with their community is a high priority for the college.
Snail mail and email have slipped from popularity. Text has grown to become one of the most popular ways to keep in touch, so introducing SMS into the college’s communications infrastructure was an obvious step.
Text is more or less instant; it’s convenient, direct and unobtrusive. It would provide an ideal way for personal tutoring staff to notify students of any class time or location changes, last minute cancellations and reminders. If a tutoring appointment is missed, simply because a student forgot, staff time is wasted and this ultimately affects the bottom line.
Robin Gadd, MLE Manager at Brockenhurst College said "Bums on seats in classrooms means money for the college, so it’s essential that we make every effort to minimise no-shows and enhance the way we support our students. Text messaging will help us to achieve this and more … students will also be able to sign up for text alerts on future courses, events and special offers from the college."
Making it easier to get in touch with students
ProcessFlows implemented an SMS messaging service and integrated it with the student support system EMILY.
Tutors are now able to contact pupils quickly and easily and the system also provides a text-based self-service solution which handles incoming information enquiries.
ProcessFlows Text Messaging brings SMS to the desktop, without the need to deploy new hardware ... "This suits our requirements exactly" said Robin, who went on to say "The service and account management has been excellent and the installation was on time and without problem."
The solution is configured to allow SMS messaging from e-mail and applications interfaces, allowing SMS messages to be sent from an email client, such as MS Outlook, just as you would send a normal email.
" The options suggested by ProcessFlows were straight forward and fitted well with our existing systems. A self-service option for parents to request information by SMS enables communication directly with students and parents. Tutors use EMILY on a daily basis to monitor attendance and to relay information to learners." Robin Gadd,
MLE Manager at Brockenhurst College
Saving time and improving access to information
Robin concludes "SMS integration has enabled us to move our Managed Learning Environment strategy forward in terms of on-demand accessibility to information. Text messaging is saving tutors time, eliminating the need to chase around the campus in pursuit of individuals. Cost is a key issue that we will be keeping under review to quantify cost of messaging against potential costs saved in time and effort. We are confident this will continue to be favourable."