On adoption of SMS communications, Durham CC were using ProcessFlows’ Text Message Server (TMS). However, the Council recently took the decision to migrate from the on-premise TMS solution to ProcessFlows’ cloud SMS platform, 123-txt.
In addition to the normal benefits that come with transitioning to a cloud-based solution, 123-txt is presenting Durham CC with a number of advantages that will allow them to further develop their deployment of SMS.
One example afforded by 123-txt is the instant access to the platform from any internet enabled device. This allows users to utilise the full range of SMS services wherever they are – something that is especially important in the context of business continuity and disaster recovery.
Another is the recently improved 123-Survey module on 123-txt which allows users to create responsive surveys to gather vital information from recipients in an engaging and insightful manner.
The expansion of use cases beyond an initial scope is typical of SMS deployments due to the versatility of the platform. We therefore very much look forward to continuing to develop the use of this powerful communications tool with Durham County Council.