Engage with customers, clients and staff in a way that suits them
Sending out an SMS text message is only half the story. When you use two-way SMS messaging you can receive replies to messages, and then act on those replies.
To use two-way SMS messaging on the 123-txt platform you’ll need to use a virtual mobile number (VMN).
Sending a message from one of your virtual mobile numbers will allow the recipient to reply directly and immediately to your messages.
Using a VMN also allows you to set up an unlimited number of keywords that can be used to sort messages inbound to the 123-txt system.
Keywords can be used to forward messages to specific departments, reply with an automated SMS or simply tag it in your inbox for follow up.
The 123-txt platform has a range of interfaces to make sending and receiving SMS messages as easy and intuitive as possible. That’s why we’ve utilised familiar interfaces such as a ‘mobile chat’ view.
The chat view allows you to have a seamless 1-to-1 conversation, as well as look back through past conversations for reference with a single scroll.
123-txt has a fully featured ’email style’ inbox for all of your inbound and outbound SMS. You can sort messages, search your entire database by name, number, message contents and date, as well as reply and forward directly from the message.
