How Transactional SMS can Help Your Business?

There are many ways we use SMS to market our business, and Transactional SMS is just one of those ways.

Transactional SMS is a term that relates to SMS messages that are sent to a customer after they have completed an action or process. They are often automatically sent (Application to Person – A2P) directly to the end customer. With the automation of these message they are helping a business not only with their workload but will also improve their customer’s experience. These Transactional SMS messaging can help reduce calls into the contact centre thus enabling the Agent to stay focused on the job in hand, helping your business to keep ahead of the opposition. In a world when the majority of customers are now wanting self-serve options, and demanding excellent customer service, we are seeing more and more transactional SMS messages being implemented and sent.

For more information on how SMS can be part of your business process call +44 (0)1962 835067

See how Homebase has included Transactional SMS for their Click and Collect Service here.