Versatile, reliable and cost effective – SMS the clear choice
Following initial exploratory discussions, SMS quickly presented itself as a solution that would not only be able to accommodate Spencer Solicitors current requirements, but also provide additional useful functionality beyond the firm’s initial scope.
SMS deployed for client communications
With regards to client communications, SMS provides a number of advantages over other forms of communication for the recipient. The first is the ubiquitous nature of mobile phones and where an email might be overlooked, a text message is almost always going to be received in a timely manner, wherever the recipient happens to be. SMS also tend to be considered unintrusive by recipients.
ProcessFlows SMS systems provide the flexibility to send out messages to groups or individuals on the fly, from the desktop, allowing fluid communication with clients that is as easy as sending out a message from your phone. Standard or regular messages can be templated or fully automated to be triggered by external events or actions within the messaging system. This means that during certain milestones within the course of a case, or as meetings are set up, clients can receive automatic updates with information and dates.
SMS meets disaster recovery and business continuity requirements
In addition to the important client communication role, SMS has be utilised within the firm’s disaster recovery and business continuity plans. The platform is set up such that alerts can be configured to be sent out at a moment’s notice, or automated entirely, meaning that in the case of an incident, key employees and other relevant individuals can be immediately notified of any problems.