The Royal Free deployed the services of Softcare Medical, a London based software developer and Healthcare Management Services Company, to provide a text based appointment system to automate the appointment making process. This would enable the automatic booking of appointments over a 48 hour period.
Softcare Medical worked with ProcessFlows to implement the SMS solution, which works in one of two ways:
Manually operated 24 Hour booking service
Operated by call centre and/or text message, the system can provide a comprehensive booking service for all future appointments. Appointments may be booked by phone call, text message, or by a browser interface. Booked appointments and available slots are uploaded from the system to the clinic software each half day.
Automated out of hours booking service
The service operates when the clinic is closed, by making available slots over the following 48 hours available by SMS booking or via a web page. Booked appointments and available slots are uploaded from the system to the clinic software at the start and end of each working day.