The Office Depot telecommunications team, based in Andover, Hampshire, needed to improve all communications channels for their large mobile sales team
In addition to giving mobile staff better access to their messages whilst away from the office, there was a requirement to provide an integrated SMS solution that could be used to contact staff and customers alike.
ProcessFlows Unified Messaging plus SMS
Alongside the industry-leading CX-E unified messaging platform (which now gives Office Depot staff access to voice, fax, and email messages in one place, no matter where they are), ProcessFlows installed their SMS Gateway. This was integrated with MS Outlook on users’ desktops to enable the sending & receiving of text messages to all contacts – staff, customers and suppliers – via the familiar email front-end. Messages can be sent to individuals or pre-determined global groups in exactly the same way as an email.