- Send – Send the first part of your survey out directly to a contact or contact group.
- Schedule – You can schedule your surveys to be sent out on a particular time and day, or to repeat.
- Text Trigger – Set up a survey so that it is initiated by someone texting into a long number with a keyword such as START.
- Automate – Integrate with existing back office applications or contact centres such as Mitel, Callmedia, Avaya, Enghouse. Set up automated C-Sat Surveys using our API connectors.
Engage with customers, clients and staff in a way that suits them