ProcessFlows' Mobile Communications have enabled Colorcon to take advantage of a quick means of contacting staff by using the product via its Lotus Notes integration.
A prescription for good communications
Colorcon, a Division of Berwind Pharmaceutical Services Inc, is a global company that develops, manufactures and supplies speciality chemicals and excipients (an inert substance which is combined with drugs) for the pharmaceutical industry.
In order to meet the diverse requirements of international customers, Colorcon have offices, manufacturing facilities and technical service laboratories located around the world. This global network ensures fast, timely access to the products and services required by customers.
Communications on the desktop
With a never ending need to improve efficiency throughout the organisation, Colorcon made a decision that it needed total desktop integration of its communications solutions.
The organisation turned to ProcessFlows for an integrated suite of communications software and, in addition to OpenText RightFax and CX-E Unified Messaging, they installed one of ProcessFlows' in-house developed SMS messaging solutions.
ProcessFlows' Mobile Communications bring SMS to the desktop, without the need for additional training.
Colorcon staff are able to send and receive text messages via their familiar Lotus Notes software, with all messages flowing in and out of group and/or personal email inboxes.
"ProcessFlows staff are very knowledgeable in their field of expertise and we have found them extremely helpful in answering our questions and concerns. We deal directly through the ProcessFlows account management team and we are completely satisfied with the service provided." Ron Chisholm, IT Manager, Colorcon.