Office Depot have streamlined messaging, to and from their mobile sales teams, by implementing an integrated Mobile Communication solution from ProcessFlows.
Integrating SMS streamlines mobile communications
Office Depot is the country’s leading contract supplier of office products – computer consumables, print management, office furnishings etc. The company’s well-known own brand, Niceday, is widely recognised for value and quality.
Office Depot has multiple UK locations and many big name customers which include BT, large banks and many local councils and NHS trusts.
A need to improve communications for the mobile sales team
The Office Depot telecommunications team, based in Andover, Hampshire, needed to improve all communications channels for their large mobile sales team
In addition to giving mobile staff better access to their messages whilst away from the office, there was a requirement to provide an integrated SMS solution that could be used to contact staff and customers alike.
ProcessFlows Unified Messaging plus SMS
Alongside the industry-leading CX-E unified messaging platform (which now gives Office Depot staff access to voice, fax, and email messages in one place, no matter where they are), ProcessFlows installed their Text Messaging solution. This was integrated with MS Outlook on users' desktops to enable the sending & receiving of text messages to all contacts - staff, customers and suppliers - via the familiar email front-end. Messages can be sent to individuals or pre-determined global groups in exactly the same way as an email.
SMS in other departments
In addition to using the text messaging solution for a quick and reliable method of contact, Office Depot are using SMS in the IT department to provide automated notifications and alerts if there is a technical problem, removing the need to retain engineers on-site overnight.
Office Depot has been impressed by the simplicity and user-friendliness of the ProcessFlows products. Rob says "We have never had to train anyone – they have a single-page user guide to get them started, then there is an electronic user guide they can consult if they need to know more."
"All of these products really go a long way in ensuring that we continue to meet the high standards of service that our customers have ome to expect" Rob Dore, Telecommunications Analyst, Office Depot