Mobile Messaging for the Public Sector
The humble mobile message can save the public sector hundreds of thousands of pounds
Technology has always played a key role in helping public sector organisations deliver their services more efficiently and manage their business and costs.Mobile messaging is now a key part of that technology mix.
Using 160 characters to cut costs and improve efficiency may seem simple and too good to be true, but it isn’t!
We are all familiar with receiving reminders for dental appointments, imminent delivery notifications etc. These Mobile messages save the dental practice the cost of missed appointments, the courier the cost of a second delivery attempt and improve customer communications and service at the same time.
We are an official G-Cloud SMS Mobile Messaging Solution Provider
Our SMS Mobile Messaging solutions and services bring SMS Mobile communications into everyday public sector business processes and systems and we are G-Cloud approved.
Staff will be able to text council tax due reminders, notify residents about any service changes etc. from within their familiar business system/email client in just a few easy clicks.
Likewise, residents will be able to report fly tipping, register for a service, etc. by text … and their SMS replies will be delivered back into an email inbox or a dedicated text inbox which is available to an individual or group.
SMS in the Public Sector - Case studies
ProcessFlows has a long and successful track record of delivering business solutions to the Public Sector.
Below is a selection of our Public Sector SMS case studies. A full list of all ProcessFlows case studies (covering document capture, processing, management and delivery of documents, information, voice and data) can be found in the case study section of the main ProcessFlows website.
Mobile Messaging for Social Care Organisations
A large UK Council is using a ProcessFlows Mobile messaging solution to speed up their free nursery place application approval process. Applicants find out within 48 hours of sending a text if their child is eligible. Previously, it took 2 weeks. Click here to read the full story.
East Riding of Yorkshire Council – SMS Messaging with Civica APP
ProcessFlows worked in partnership with Civica to enable bi-directional text messaging within Civica APP. The solution is used by East Riding of Yorkshire Council to enhance communications between staff, contractors and residents. Click here to read the full story.
Merton Council – Emergency Mobile Messaging Alert Solution for Local Government
Merton Council is using a ProcessFlows Emergency Mobile Messaging Alert Solution to help maintain the continuity of their primary computer services. The solution automatically alerts engineers of network and heating failures in the Civic Centre building. Click here to read the full story.
Telford and Wrekin Council – Mobile Messaging Solutions for Public Sector
A ProcessFlows Mobile messaging solution is helping Telford and Wrekin Council reduce unauthorised absences across the secondary education sector by providing a ‘rapid response’ method of alerting parents and guardians that children have not reported into school. Click here to read the full story.
South Oxfordshire District Council – SMS Messaging Solutions for Public Sector
South Oxfordshire District Council integrated our SMS messaging technology with their incumbent business systems; enabling them to send/receive text from their email system and better communicate with residents. Click here to read the full story.
Harborough District Council – SMS Mobile Communications for Public Sector
A ProcessFlows Mobile messaging solution at Harborough District Council is improving communications – notifying residents of service changes, improving the processing of car parking payments and distributing important information to staff. Click here to read the full story.
Eastleigh Borough Council – SMS Mobile Messaging for Public Sector
ProcessFlows supplied Eastleigh Borough Council with a network SMS Mobile messaging solution – Text Message Server (TMS). TMS enables text messages to be exchanged through Outlook. Communication with residents has improved as a result. Click here to read the full story.
Babergh District Council – SMS Mobile Solution and Services
A ProcessFlows SMS solution at Babergh District Council is enabling them to better communicate with residents, as well as saving valuable staff time and postage costs. Click here to read the full story.
Interested? Talk to us ...
We can integrate SMS into any of your systems and workflows.
Send and receive text messages from within your familiar email software - no need for extra training or equipment.
(Or use our unique online interface)
Give ProcessFlows a call on 01962 835053, or click here to sign up for a free account now and get started.