Mobile SMS Communication for Healthcare
Improve communications between patients, primary, acute and social care services.
Healthcare is complex and establishing good communications between patients, families, GP’s, hospitals and community care organisations is essential.
Sharing sensitive patient information needs to be quick and easy, but it also needs to be personal and secure and, ideally, cost effective for the organisation.
Mobile Communication is a good choice
People like SMS. It’s personal, private and quick. The majority of us carry a mobile device with us all the time, so we are more likely to respond to a text over any other communication medium.
SMS shouldn't be seen as total substitute for other forms of communication, but it will undoubtedly help to improve overall communication and process efficiency, and save costs along the way.
Mobile Communication for appointment reminders
A growing number of hospitals, GP surgeries and social care organisations are using Mobile Communication to send appointment reminders.
A huge amount of time is wasted because patients fail to attend their appointments and it costs the NHS millions of pounds a year; usually because patients simply forget.
Mobile messaging solves this problem. It enables you to quickly and confidentially contact a large number of patients at the same time. And if a patient can’t make their appointment, they can respond by SMS Mobile Messaging to let you know.
SMS Mobile Communication can also be used to notify patients of any last-minute appointment cancellations and save them a journey.
Similarly, if you have a last-minute appointment available, a Mobile Message can quickly notify patient/s on the waiting-list about the last-minute opportunity.
Mobile Messaging of test results
If test results are all-clear, the news can be delivered to the patient by SMS Mobile Communication along with a note that no further action is required, saving time and admin resources.
Confirm admission details by Mobile Communication
Using Mobile Communication to confirm a patient’s details before they are admitted will save time and resources on the day for busy admission staff.
Keep in touch with patients in the community
Mobile Messaging is perfect for providing additional, external care advice and support to patients at home.
Community care organisations who maintain regular contact with their patients via Mobile Communications report improved outcomes. This ultimately reduces the number of home visits needed and the pressure on already over-stretched staff.
Similarly, the wellbeing of a mental health patients can be improved with a simple Mobile communication.
Mental health charity, Time to Change, promoted the benefits of mobile messaging. Their ‘it’s #TimetoTalk’ campaign ran with the line: "That call. That walk. That text. It's the little things that make a big difference."
Mobile messages can be used to remind patients to take their medication and renew prescription as well as providing much needed regular support for those quitting smoking or struggling with obesity.
Interested? Talk to us ...
We can integrate SMS into any of your systems and workflows.
Send and receive text messages from within your familiar email software - no need for extra training or equipment.
(Or use our unique online interface)
Give ProcessFlows a call on 01962 835053, or click here to sign up for a free account now and get started.