Looking to improve communications, Bruce Davison, Performance Analyst at St Christopher’s began investigating Mobile Messaging Software and Services.
Bruce comments “After a thorough review of our requirements, we identified that the number and value of DDI numbers on offer from ProcessFlows was particularly suited to our organisation’s need – to provide a private and confidential communication medium between our large number of staff and their service users, which was supported by the DDI methodology of ProcessFlows SMS Solutions.”
The solution enables the sending and receiving of text messages to and from mobile phones on networked PCs. The system integrates seamlessly with email and offers an inbound SMS address for each user. SMS Messages are delivered in close to real-time and recipients then have the ability to reply directly back to the desktop, speeding up the communications process and giving businesses a truly competitive edge.
Service users – residents in St Christopher’s supported housing properties or recipients of ‘floating support’ and personal advisory services – now use SMS to request supervision, ask questions or report maintenance issues. St Christopher’s typically use text reminders for support sessions, deadlines (eg. housing benefit claims), rental payments due and to update tenants on maintenance work.