If a monitoring system detects a problem, an email is generated and sent out through the SMS server as a text message to the appropriate engineer.
When an internet connection is available, an IP connection is used, if the connection goes down, messages are automatically routed through a GSM modem, ensuring notifications still get through.
A scalable investment
With the SMS gateway in place it was simple for the Council to expand text usage into other departments, without extra investment.
The Leisure and Culture Department are now using SMS to confirm bookings. The Public are able to complete booking requests via the Council’s website, where they can opt to supply a mobile number to receive a text confirmation of the booking. Emma Carnell, who is responsible for hall bookings said, “The uptake of those opting to receive text confirmation for bookings has been very positive – and continues to grow. Not all residents have access to email, so texting is a good method of communication for them. From the Council’s perspective, texting is a fast, immediate, accurate and cost effective. For residents, it is instant and unobtrusive.”
Full reporting functionality
Anthea Leeds is responsible for monitoring TMS and running the monthly report and statistics on usage. “One of the best features of ProcessFlows’ SMS Solution from an IT perspective is the reporting functionality. When we first got the system for engineer alerts, the number of texts sent in a month was quite low – around 350. As other departments have adopted the technology, the volume of messages has steadily increased and we now use around 1500 text messages a month – 17% of these being used by Leisure and Culture to confirm sport facility and hall hire bookings.”