The Council was keen to utilise improving technology in their ongoing commitment to offer more choice. Recognising the increasing role that mobile phones play in everyday life, they decided to add text to the communication methods available to residents for contacting them.
ProcessFlows installed a networked SMS solution that is integrated with the Council’s Exchange/Outlook email setup.
When an SMS message is received, Text Message Server routes the message into the designated inbox on MS Exchange. There it can be processed just like any other email message. SMS messages sent from email are routed to the Text Message Server which then sends the message out.
“Integration was a primary requirement for us, but this was not an issue with ProcessFlows’ solution.” said Peter Nailer, Information Systems Developer at Eastleigh Borough Council.