A pilot text messaging system trial, using ProcessFlows’ Text Message Solution was implemented and used in the first instance to deliver local election results to members of the press.
The solution offers fully-featured inbound and outbound SMS messaging. Text messages can be created, sent and received from within any email client and third party software such as CRM, ERP and Web, with enterprise reports and developers tools kits.
Information on newly-elected councillors was sent through text messages to journalists and broadcasters – saving staff time, hours on the telephone and improving the service provided.
Bob Southgate, Babergh’s Head of Customer Services, said: “Text messaging is an effective and modern way of communicating. Most people have a mobile phone and it is no longer a gimmick but a real help in a busy world. By launching this system, Babergh is hoping to communicate with even more of its customers, while keeping the traditional methods open, to allow for greater access to our services.”