Mobile Messaging for Field-Based Team Management
Keep in touch with field-based teams wherever they are - quickly, discretely and cost-effectively.
Sales and service staff are often based out of the office, keeping in touch with them can be challenging and expensive.
SMS effectively bridges the communication lag between the office and field based teams; improving information flow and efficiency across the entire organisation.
123-txt's seamless email integration enables desktop text messaging with no training or technology outlay.
Mobile Messaging is a good Field Manager
Field management systems exist, but are costly. Mobile messaging is the perfect solution to the problem. 123-txt benefits include:
- Easy to use and costs nothing to set up – you just pay for the texts you use
- Seamlessly links mobile phones and computers to enable two-way text message communication
- No infrastructure changes or additional software required
- Maintains good communications between office and field based staff
- All text message traffic is automatically logged
- Contact whole teams simultaneously
If your remote staff work alone, you can set up key alarm words that can be used in send and reply messages should the worker find themselves under duress or threatened. Similarly, if a lone worked fails to respond to a text communication, office staff will be able to follow up and establish if all is OK or not.
SMS For Keeping In Touch With External Staff - Case Studies
Below are overviews and links to a couple of our field-based staff related SMS case studies. A full list of all ProcessFlows case studies (covering document capture, processing, management and delivery of documents, information, voice and data) can be found in the case study section of the main ProcessFlows website.
Text Messaging at Signpost Housing Association is helping managers to supervise their field resources more efficiently
Spectrum Signpost Housing Association use SMS to manage their field resources. This simple method of time management gives office based managers an accurate picture of where resources are deployed and which team is available to respond to another call. Click here to read the full story.
Office Depot have streamlined messaging, to and from their mobile sales teams, by implementing SMS communication
SMS integration with MS Outlook on users' desktops at Office Depot has enabled the sending & receiving of text messages to all contacts - staff, customers and suppliers - via the familiar email front-end. Messages can be sent to individuals or pre-determined global groups in exactly the same way as an email. Click here to read the full story.
Interested? Talk to us ...
We can integrate SMS into any of your systems, including SIMS .net, CMIS, SITS:Vision and the Bromcom Electronic Register.
Send and receive text messages from within your familiar email software - no need for extra training or equipment.
(Or use our unique online interface)
Give ProcessFlows a call on 01962 835053, or click here to sign up for a free account now and get started.